Frequently Asked Questions [FAQ]
What is an eSIM?
An eSIM is a virtual SIM card embedded in your device. It allows you to connect to a mobile network without needing a physical SIM card. Perfect for traveling without roaming fees!
Is my phone compatible with an eSIM?
Most recent smartphones (iPhone, Samsung, Google Pixel, etc.) are eSIM compatible. Check our compatibility guide to see if your device is eligible.
In which countries can I use your eSIMs?
Our eSIMs work in over 190 countries. Visit our Destinations page to choose your country and view the available plans.
How long does it take to receive my eSIM?
Once your purchase is complete, you will instantly receive your eSIM by email (with a QR code). You can install it immediately or save it for later.
Can I use my eSIM alongside my physical SIM card?
Yes, most compatible devices allow you to use both an eSIM and a physical SIM card. This way, you can keep your regular phone number while using our eSIM for data.
Do eSIMs provide a good connection?
Absolutely! Our eSIMs use the best local networks in each country to ensure a fast and reliable 4G/LTE connection.
Is eSIM data secure?
Yes. eSIM is a secure technology. All information is encrypted and managed directly by your device, with no risk of physical loss.
When should I activate my eSIM?
Our SmartStart system allows you to activate your eSIM in advance, so you can have an instant connection as soon as you land.
Can I cancel or modify a purchased eSIM?
Our eSIMs are single-use digital products and cannot be refunded once activated. If you encounter any issues, please contact our support team: contact@myflysim.com
Need help with installation?
Don’t worry! Check out our step-by-step installation guide for iOS and Android. If you need assistance, our support team is here to help.
Have another question?
Contact us via our contact form or by email: contact@myflysim.com. We’ll respond quickly!